Cardinal Support & Status Page

Owned by Daryl Licursi (Unlicensed)
May 14, 2020
2 min read

Cardinal Status Page

Maintenance and Systems Status Alerts

The Cardinal Status page provides real-time visibility on our Component and Platform Statuses and can be located here. You can also register for real-time email and SMS notifications for production incidents. The image below displays the status page and the platforms that customers can subscribe to. 

Cardinal Support & Ticket System

Accessing Cardinal Support Site

CardinalCommerce maintains 24x7x365 Customer Support for our Customers. As a Cardinal Customer, you are provided with a unique User Name to access our Support Site. To receive access to this service, start with contacting your manager to open a ticket and request access or send an email to support@cardinalcommerce.com that includes your contact information.

The Cardinal Support site can be accessed here. Once you have been set up with access to the Support site, you will receive a Welcome email from the CardinalCommerce Support Community. The Cardinal support team has compiled all the necessary components and procedures regarding the support site in a Customer Support & Escalation Guide which can be downloaded directly below.